Start with a call or a short message.

After you reach out

Emergencies: We prioritize active water, fire, and safety issues. You’ll get practical guidance on what to do while en route, and an ETA when possible.

Planned work: For envelope quotes and non-urgent restoration, we typically respond within one business day with questions or a time to visit site.

Information that speeds things up

• Building address and your role (council, PM, owner)
• Photos or short video of the affected area
• Any consultant or engineering reports you already have
• Preferred access times and parking constraints